At Angels Tree, customer satisfaction is important to us. As most of our products are custom-made, please read our returns and refunds policy carefully.

Returns

Customized and made-to-order products cannot be returned or exchanged, as they are created specifically based on customer requirements.

Returns are accepted only if the product received is damaged or incorrect due to an error from our side.

Reporting an Issue

Any damage or incorrect item must be reported within 24 hours of delivery.

Customers must share clear photos & opening videos of the product along with the order details for verification.

Refunds

Once the issue is verified and approved, a refund or replacement will be processed.

Refunds will be made to the original payment method used during purchase.

Processing time may vary depending on the payment gateway.

Non-Refundable Cases

Refunds will not be provided for:

Minor variations in color, embroidery, or stitching

Size or fitting issues due to incorrect measurements provided by the customer

Delay caused by courier partners or unforeseen circumstances

Contact Us

For any questions regarding returns or refunds, please contact us through our official communication channels.